I bought a twin mattress for my grandkid and it was delivered today on the 19 of July I thought I was getting a dry mattress they gave me a dirty wet mattress, how dumb r drivers to deliver a wet and dirty mattress a customer
DO NOT purchase R&F furniture or their warranty plan. I never leave any reviews (ever) but because of their misleading practices I feel compelled to leave one. Please do your research and see how other people rated their furnitures' quality and especially their "Platinum" warranty service. A simple GOOGLE SEARCH for "RAYMOUR & FLANIGAN WARRANTY REVIEW" will yield you hundreds of reviews with a total star rating of 1.5! In my personal experience, their store customer service is great. But wait until your furniture starts wobbling, paint chipping and chairs and tables shaking (usually within a couple months of purchase) and have to call their warranty service. They will literally send a guy with a pack of paint-canisters and spray the heck out of the furniture and claim that it had been "repaired", while saturating your entire home with toxic fumes (don't forget to take your children away before the "repair guy" comes). This is if you are lucky. Like many of the online reviews, they will give you the most outrageous excuses not to repair the furniture. In my case, one of the "reasons" I was told that all the paint chipped on my dining table was because it was "pet damaged". (I have a 90 pound Amstaff that can't climb up a chair, let alone a dining table, even if enticed with a bag of bones). Final note: their warranty service department is RUN BY Raymour & Flanigan itself. They have to first "approve" your damage in order to have it "repaired". In my humble opinion: poor quality furniture + outrageously incompetent warranty service = overpriced furniture.
My experience was great at Raymour & Flanigan. Mark Foster was a great help. Customer service was great. Mark Foster made sure that I was able to walk out happy. Loved it!
Great service in store, we were very satisfied unill delivery day. Delivery guys were not understanding at all they did not want to listen to what we had to say even argued with us saying we were wrong. He kept saying the sofa was to big there was no way of bringing the sofa upstairs didnt even try. He wasnt trying to help us out at all. They kept making exuces even after we explained how our old sofa was brought up, all he said was no not possible. Completely disappointed!!!!
DO NOT purchase R&F furniture or their warranty plan. I never leave any reviews but because of their misleading practices I feel compelled to leave one. Please do your research and see how other people rated their furnitures' quality and especially their "Platinum" warranty service. Very poor quality and before you pay for the warranty make sure to read because it doesn't cover anything. Poor quality and very high price!!!!!
Raymour Flanigan Furniture And Mattress Store is a US Furniture Store based in Queens, New York. Raymour Flanigan Furniture And Mattress Store is located at 66-26 Metropolitan Ave #730, Middle Village, NY 11379, USA.
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