This is the second time I've rented car with enterprise. The first time I've got an Infiniti Q50 for the premium and that car was all awesomeness. The second time they said they're all out of cars and gave me a Chevy sonic compact instead even I had a reservation and paid for the premium class price. A bit disappointed for the second time, but the staffs are all attentive and friendly. If you got everything filled up online, there's practically no wait at all. Fast service overall.
Happy to note they were also very baby friendly, and we ended up stopping there for a while changing and feeding our daughter before we left with our rental.
Good Staff !!!
Car was clean, gassed up, and ready to roll
(NOW GET THAT CONSTRUCTION COMPLETED AND I WILL USE YOU MORE OFTEN!).
John was warm and welcoming and got us in and out quickly. He handed us the keys and walked away but didn't go over the features of the vehicle. We spent a few minutes in the lot figuring out how to turn on the car before we realized you just have to press a button.
Staff was great as well
I like Enterprise - I like their prices, and reward program - and that is the reason I stick with them.
Our rental experience was great. The Suburban was perfect for what we needed it for. The price was acceptable. Customer Service was very friendly. The transfer from LaGuardia was a bit detailed, but it’s not Enterprise’s fault that the airport is under construction. We boarded a city bus and rode about 5 minutes, then transferred to an Enterprise shuttle bus immediately to the rental office, another 5 minutes. But they had our car ready and we got on the road within 30 minutes. Overall, it was a good experience.
The car has great feature such as a back us camera, blue tooth capabilities, etc. Unfortunately, we had no where to charge our phones! The USB ports (2) were both dead and we could not charges throughout the 8-hour round trip journey. Needless to say both of our phones died before we got back to NY.
Alicia at the booth was great! We are from NY and were heading to MD for the day. She gave us great suggestions on where to go and wished us a great trip.
But the next competitive company gives me a 2 class upgrade (because of my status) on every rental...
Dougie Fresh helped me out when I got there, but the whole staff was welcoming, friendly and efficient.
Excellent service and very smooth pickup and return process.
My only complaint about Enterprise (not just this location) is that I rent 30-35 weeks a year, and only get 4 upgrades in that period (a certificate via email). Sometimes I get an upgrade because my class of car isn't available of course.
Drop off was also smooth sailing, and the fellows there helped me move the excess amount of bags I was taking with me. Recommend it highly.
Dropping the car off was easy. Just handed the keys back and got our receipt quickly.
Renting is easy (if you have a reservation at least)
Enterprise Rent A Car is a US Car Rental based in Queens, New York. Enterprise Rent A Car is located at 83 34 23rd Ave, East Elmhurst, NY 11370, USA.
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