The price was great for the area but the service was horrible, the staff acted like they were at home hanging out with there friends not really caring about the customer, for getting a full sized car I expected it to be nicer then what I got, the whole car creaked like it was old or something. Also impossible to get them on the phone and when I called the 1-800 number they told me for what I needed assistance for I needed to call the location that I picked it up from.
I liked renting from them the person at the desk was really nice. She made our experience a good one with it being a last minute decision. The price was great for the New York area. The only issue its almost impossible to get them on the phone which defeats the purpose of doing business with them.
A company in complete disarray in which there is only one grumpy person at the desk, nobody picks up the phone at all hours of the day, there is no superior on site and the main 1-800 number customer service line is actually located in Mexico. I have extended my rental (it was a big hassle) and ended up being charged a lot more then what I was told. It is quite obvious that Payless Car Rental is cutting corners everywhere it can at the expense of paying customers without any moral regards. After giving them a second chance, there surely won't ever be a third. I would rather and gladly pay a couple extra dollars at Enterprise close by for much better services. If you want to risk wasting time and a major headache just to save a few measly dollars on a rental, then please, by all means, rent with Payless Car Rental. I have rented cars through all car rental agencies in the LGA area and by far, Payless Car Rental is simply the worst of them all, never again.
These place took so long. I got off my plane around 12 and waited around 3 hours in line to get my car. The car wasn’t clean and I watched them clean my car out as they were driving it up to me. The line was outrageously long. A man behind me got out of line and walked to enterprise and received his car before I even moved a step. DON’T use budget. Ever!!
Worst service ever. They were not able to give me the car what i booked and they charged me more than what they said. Their customer service is even worst. They directly said me we dont care whether u like our service or not. And lot more. They gave me the car but didnt give me the key even. How iresponsible they are. Never recomand anybody to book car on payless
Payless Car Rental is a US Car Rental based in Queens, New York. Payless Car Rental is located at 8808 23rd Ave, East Elmhurst, NY 11370, USA.
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